1. General
“We,” “our,” and “us” refer to Chaotic Clothing.
“You” refers to the customer, visitor, or user of our website.
We may update these terms anytime — please check them periodically.
2. Products & Pricing
All products are described as accurately as possible, but colors may vary slightly due to screen differences.
Prices are subject to change without prior notice.
Discounts, offers, and promotions are valid only for the specified period.
3. Orders
Orders are confirmed only after payment (for prepaid) or acceptance of COD terms.
We reserve the right to cancel orders in case of suspected fraud, incorrect details, or stock unavailability.
4. Shipping
Free Shipping for all prepaid orders.
₹99 Shipping Fee for COD orders.
We aim to deliver within 4–7 business days after dispatch, but delays can occur due to unforeseen circumstances.
5. Full Return & Exchange Policy
We get it — sometimes the chaos doesn’t fit the way you imagined.
6. Eligibility:
Items must be unused, unwashed, and in original packaging with all tags attached.
The plastic seal must be intact — if it’s broken or removed, the return will not be accepted.
Returns must be initiated within 3 days of delivery.
Sale items, accessories, and limited-edition drops are non-returnable (unless defective).
7. How to Return:
Email chaotic.carenest@gmail.com with your order number, reason for return, and photos (if needed).
We’ll send you the return instructions and shipping address.
Ship the product back — customers cover return shipping unless the item was faulty or incorrect.
8. Deductions:
For approved returns, 10% of the order value will be deducted as processing and restocking fee.
9. Exchanges:
Exchanges are subject to stock availability.
If your size/color isn’t available, we’ll offer store credit or a refund (after deduction).
Refunds:
Refunds are processed within 5–7 business days after we receive and inspect your return.
Store credit is issued instantly after approval.
Defective or Wrong Item:
If we made a mistake, we’ll fix it fast — no deductions, free replacement, and priority shipping.
10.Payments
We accept secure online payments and Cash on Delivery (COD).
All transactions are processed in INR.
11. Intellectual Property
All designs, content, and branding are the property of Chaotic Clothing.
You may not reproduce, sell, or distribute our content without permission.
12. Liability
We are not responsible for delays, damages, or losses caused by third-party courier services.
Our liability is limited to the value of the purchased product.
13. Contact Us
Customer Support: chaotic.carenest@gmail.com
Brand Deals & Collaborations: chaotic.wears@gmail.com